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Return and Refund Policy

Woven Earth's products are made from 100% natural materials. As such, there will be some natural variation in the material. Dimensions stated are approximate.

We do not offer returns on opened merchandise, but will issue a credit, or send a replacement product at our expense, if there is a major defect in quality or craftsmanship.

Your first step in resolving product or shipping issues is to call or write us! As a small business, we pride ourselves on customer service. We will do everything in our power to resolve the issue to everyone's satisfaction.

We may ask for you to send claimed defective products back to us, so that we may continue to improve our processes and products. If we ask you to return defective product to us, we will provide a shipping label for you to use. Do not send any product back to us without prior coordination, as we cannot accept it.

Orders in stock ship in 1-3 business days, and will arrive depending on the shipping method and carrier you choose.

Custom orders require a minimum quantity, and will be produced and shipped at the earliest time possible. Lead times depend on raw material supply, quantity ordered, and the current production schedule. Woven Earth will give you an estimated production and ship time frame for your acceptance before the order is placed.

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949-328-4367
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  • Testimonial

    On behalf of the USDA's BioPreferredĀ® program, the test results for your product indicate a biobased content of 100%.

    Kate Lewis, Deputy Manager, USDA BioPreferred Program
     
    Kate Lewis, Deputy Manager, USDA BioPreferred Program
  • Testimonial

    The quality of the stakes are simply amazing! I wish I would have known about Woven-Earth earlier. You've definitely gained a lifetime customer.

    Stephanie, from California
     
    Stephanie, from California
  • Testimonial

    Hello Chris - Just a quick note to thank you for your excellent customer service yesterday.

    Bill, from Washington
     
    Bill, from Washington
  • Testimonial

    Great item! I just helped my neighbor put down some erosion blankets a while back, he used these stakes and was talking about how amazing they were.

    Don, verified buyer at Amazon
     
    Don, verified buyer at Amazon
  • Testimonial

    Thanks for the follow up, Chris. I took before and after pictures and I'll be observing to see how well they work. I found the product easy to work with.

    Kristy, from Kansas
     
    Kristy, from Kansas
  • Testimonial

    I love that these tent stakes are biodegradable, what a wonderful thing! Much more durable than the typical stakes you would find in any hardware store.

    Ryan, from Amazon
     
    Ryan, from Amazon